Senior Workforce Manager

About IntouchCX

IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long‑term relationships with our brand partners and empowering our people to drive positive change.

About The Job

The Senior Workforce Manager is responsible to direct, manage, and supervise all activities and resources related to the Workforce department for a line of business.

Responsibilities

• Be responsible for various functions including capacity planning, resource management, forecasting, and scheduling.
• Lead a team that designs, develops, and executes WFM planning to help the business drive center KPIs.
• Maintain effective relationships with Business Partners, Clie...