Serco Canada Customer Service Agent Role

Elevate your career with Serco Canada Inc. as a Customer Service Agent at DriveTest Centres across Ontario. This role emphasizes public assistance in the driver's licensing process in a fast-paced environment.
You will play a crucial role in guiding applicants through licensing, addressing inquiries, and managing essential tasks such as scheduling road tests and collecting fees. Your strong communication and organizational skills will be vital in ensuring a positive experience for every client. Knowledge of driving regulations will enhance your effectiveness in this position.
Key Responsibilities:
• Assist customers with driver licensing information
• Schedule road tests and manage documentation
• Verify applicant eligibility and handle transactions
• Prepare reports and manage service expectations
• Ensure compliance with safety and health standards
Requirements:
• Completion of Customer Service Agent training
• Minimum of a GED or high school diploma
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