Serial Protocol Application Engineer

Seoul, Seoul, South Korea • Posted June 19, 2026

Job Type: Full-time

Location: Seoul, Seoul

Posted: June 19, 2026

Category: Computer Occupations

Application Deadline: July 29, 2026

Role Description

Description
Pre and post sales technical support for the use of Protocol Group Products
Detailed Duties and Responsibilities:
Provide first/second line technical support for CNS Protocol test product lines (PCI Express, CXL, NVMe, Ethernet, Fibre Channel SAS, SATA).
Respond to customer queries and requests for help using the support tracking system by web, email and zoom.
Utilize Protocol Analyzers and other test and measurement equipment.
Interpret and analyze trace captures
Independently Interpret testing and compliance results and provide feedback to the customer.
Communicate clearly between Customers and other internal individuals
Collaborate with other team members: sales engineering, marketing, application engineering and product development teams
Work within organizational policies and practices
Recreate/validate reported issues
Escalate and involve/work wit...
                

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