Service Admin Manager

Qualifications

• Minimum of 5 years experience in a senior service advisor and administrative role and moved into Service Management
• Experience with corporate dealerships and volume brands
• Track record of reaching targets and making profits for the department

Experience

Responsible for managing service advisors, booking clerks, costing clerks, warranty clerks and suppliers. Build and maintain customer relationships. Attending to service and warranty claims, attending to aftersales matters and general workshop administration

Key Responsibilities

1. PRODUCTION AND EFFECIENCY

• Reports accurate daily, monthly, annually
• Daily recon
• Weekly WIP - (Every Friday)
• Weekly Cash outstanding
• Weekly warranty / service claims Reports accurate daily, monthly, annually
• Labour targets managed (Attached Organogram)
• OEM and Internal Audit Compliance - 100% - Av...