Service Analyst - Egypt

Key Responsibilities

• Manage and respond to technical support tickets (SLA, follow-up, prioritization)


• Collect and consolidate data for the KPI dashboard (ticket time, NPS, Installation Check-list, Spare parts revenue, and warranty claim)


• Assist in preparing monthly/weekly reports and management presentations


• Contribute to continuous improvement initiatives focused on cost reduction, stock optimization, and operational efficiency


• Support spare parts and warranty orders
  

Required Qualifications

• Previous experience in administrative roles, customer service, or technical support


• Experience with dental chairs and CBCT/OPG


• Strong organization, attention to detail, and communication skills


• Intermediate skills on Microsoft Office


• Fluent in English

Desirab...