Service Assurance Manager

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Job Description

E2E manager for service assurance of Mobile Data Services

Duties and Responsibilities

Business Interface for Service Management

• SPOC for Enterprise Business, Consumer Mobile Business, ProdMan and OSMCE teams to escalade service issues and complaints
• Regular updates to Business on service performance and customer experience, key initiatives and incidents affecting service level

Service Quality Management

• Create, Own, and Manage Enterprise and International Service Performance Dashboard.
• Analyze cause of breaches in service quality thresholds, abnormal network behavior, performance degradation and loss of data.
• Monitor and highlight anticipated service ...