Service Coordinator

Kontich, Flanders, Belgium • Posted May 30, 2026

Job Type: Full-time

Location: Kontich, Flanders

Posted: May 30, 2026

Category: Information and Record Clerks

Application Deadline: July 09, 2026

Role Description

About the job

Mission
The Service Coordinator at Banqup Group is the operational pivot point of the Service Desk. You are responsible for the tactical, short-cycle coordination of day-to-day activities to ensure ticket resolution remains efficient and high-quality. By monitoring performance trends and leading operational service calls, you act as the vital link between daily ticket handling and overall service governance.
Responsibilities 
This is what we expect of you:
Operational coordination: Manage day-to-day cross-team activities to ensure a seamless workflow across different support levels.
Tactical ticket management: Lead Service Calls focused on short-cycle ticket reviews with partners and clients to align on open items.
Escalation handling: Coordinate the immediate response and internal priority setting for P1 cases, Privacy & Security breaches, and VIP tickets.<...
                

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