Service Coordinator

At ScalableOS, we’re redefining offshoring by connecting growth‑focused businesses with top talent across the Philippines. Our expertise is in providing top‑tier talent for IT companies, with a strong focus on Managed Service Providers (MSPs), Tax & Accounting, and other industries. To continue delivering exceptional results, we’re looking for passionate individuals ready to make an impact and thrive in a team built on trust, integrity, and excellence. Join us as we drive continuous growth and scalability. Your next big opportunity starts here!

Job Description

This is a remote position.

Summary

The Service Desk Dispatcher is responsible for real‑time intake, prioritization, routing, and coordination of service requests to ensure tickets are assigned to the right technician, at the right priority, at the right time. This role is critical to SLA compliance, technician utilization, queue health, and client experience.

The Dispatche...