Service Delivery Lead – Devops / Security

Overview
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At SOTEC Consulting – Astek Group, we are looking for a Service Delivery Lead to join an international environment, working with global stakeholders and leading service delivery for critical systems.
This role is focused on service management, client interaction, incident handling and continuous improvement, with exposure to DevOps practices.
Responsibilities
Drive and facilitate collaboration between client stakeholders and delivery teams
Manage service delivery processes and workflows
Handle client communications and escalations
Monitor and report service delivery KPIs and metrics
Support and lead day‑to‑day service delivery activities
DevOps & Performance
Assess DevOps maturity and analyze DORA metrics
Evaluate:
Deployment Frequency
Lead Time for Changes
Change Fail...