Service Delivery Manager (Data Center Program/Delivery Management)

Hatfield, England, United Kingdom • Posted June 13, 2026

Job Type: Full-time

Location: Hatfield, England

Posted: June 13, 2026

Category: Operations Specialties Managers

Application Deadline: July 23, 2026

Role Description

About the role 
As a Service Delivery Manager, you will ensure the seamless delivery of various service streams to both internal business partners as well as external customers. The Service Delivery Manager will be responsible for analyzing, improving, and developing process & procedures to enable highly reliable and efficient operations and quality of service.
This role requires 95% travel.
Salary range: $130K - $140K USD
What you’ll be doing 
Managing customer escalations and providing executive-level reporting to ensure customers are kept informed during major incidents and outages.
Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.
Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
Ensuring that systems, ...
                

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