Service Delivery Manager

About CloudNuro

CloudNuro is a SaaS Management and IT intelligence platform helping organizations optimize SaaS usage, reduce software spend, improve visibility, and strengthen governance across modern cloud environments. We work with forward-thinking IT leaders, CIOs, and enterprises to bring operational efficiency and intelligence into their SaaS ecosystems.

Role Overview

We are looking for a proactive and customer-focused Service Delivery Manager to oversee the operational lifecycle of the CloudNuro platform after it is sold to clients. Acting as the primary link between the client and CloudNuro, this role ensures seamless service transition from implementation into live operations, ongoing technical support, and that all service level agreements (SLAs) are successfully met. The SDM will manage a diverse, global portfolio of enterprise customers spanning multiple time zones, requiring flexibility, pr...