Service Delivery Manager

Job Title :- Service Delivery Manager
Location :- Mumbai / Pune / Bangalore
Experience :- 13-16 years
Notice Period :-

0-30 days

Choosing Capgemini means choosing a place where you'll be empowered to shape your career, supported by a collaborative global community, and inspired to deliver excellence in IT operations and client engagement.

Your Role

As a RUN Engagement Manager, you will be responsible for managing application support engagements by applying ITIL standards, ensuring service delivery excellence, and actively managing client expectations through defined SLAs.

In this role, you will:
Manage RUN engagements by applying

ITIL best practices

across service management processes
Ensure delivery of all

RUN scope activities

including Incident, Problem, Change, and Environment Management
Manage

client expectations through SLA adherence

and proactive communication
D...