Service Delivery Manager

Req ID: 341032 

We are currently seeking a Service Delivery Manager to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Service Delivery Manager
8–10 Years Experience
Acts as the primary interface between the customer and the support/vendor 
organization, ensuring high service availability, operational stability, and continuous 
improvement of the AI/ML platform. 
KEY RESPONSIBILITIES
• Service Ownership: Serve as the single point of contact for all support and servicerelated interactions between client team and support/vendor organization.
• Incident Management: Ensure system uptime (99.5%+ SLA) through timely tracking 
and resolution of incidents and service requests. Manage P1/P2/P3/P4 incidents per 
defined SLAs.
• Support Operations: Manage and publish weekly support rosters to ensure 
uninterrupted 8x7 coverage (8 AM to 8 PM, 7 days/week). Plan for holidays, leaves, 
and contingencies....