Service Delivery Manager

Service Delivery Manager

Are you the strategic partner our customers can truly depend on? Full-time · Oakville (Toronto) As our first Service Delivery Manager in North America, you will take ownership of the customer relationship and after-sales support for our American live customers using our industry-leading Software as a Service (SaaS) product: S3 Passenger. You will work with the leading inventory and reservation system on the market for rail/bus operators. Do you believe you can manage complex, high-value contracts, hold us to our service level agreements, and at the same time roll up your sleeves to help solve customer incidents day-to-day? Then, this role might be for you! This is a unique hybrid role: you will spend roughly 50% of your time as a Service Delivery Manager — owning governance, KPIs and the (operational) customer relationship — and roughly 50% of your time as a Business Application Specialist, working alongside our America Customer Centric Team (CCT) to a...