Service Desk Analyst
cape town, cape town, South-Africa • Posted May 31, 2026
Job Type:
Full-time
Location:
cape town, cape town
Posted:
May 31, 2026
Category:
Other-General
Application Deadline:
July 10, 2026
Role Description
Minimum Qualifications:
- Matric Grade 12 (Compulsory)
- Own reliable transport and drivers license
- Tertiary IT qualification
- ITIL Foundation
- Logging all relevant incident/service request details, allocating categorization and prioritization levels.
- Providing first-line investigation and diagnosis
- Resolving incidents/service requests when first contacted whenever possible
- Escalating incidents/service requests that they cannot resolve within agreed timescales
- Keeping users informed of progress
- Closing all resolved incidents, requests and other calls
- Conducting customer/user satisfaction call-backs/surveys as agreed
- Communication with users keeping them informed of incident progress, notifying them of impending changes or agreed outages, etc.
- Management and client reporting.
- Review ...
Interested in this role?
Click the button below to start your application for Service Desk Analyst at Data Centrix.
Apply Now