Service Desk Analyst

Description We are looking for a Service Desk Analyst to support end users with timely, detail-focused technical assistance in a fast-paced manufacturing environment. This Long-term Contract position is based in Illinois and is ideal for someone who enjoys resolving issues, delivering excellent customer service, and working with users across international teams. The role focuses on troubleshooting common desktop and account-access problems while helping maintain a consistent support experience.

Responsibilities:
• Provide first-line technical support for end users by diagnosing and resolving day-to-day hardware, software, and access-related issues.
• Manage incoming support requests through the ticketing queue, prioritize incidents appropriately, and ensure timely follow-up through resolution.
• Assist with user account administration in Active Directory, including access updates and routine account support tasks.
• Support Microsoft 365 environments by helping ass...