Service Desk Analyst

Designation: Service Desk Engineer

Experience: 3-5years

Job Location: Bangalore

Notice Period: Immediate- 30days

NOTE: 1st and 2nd Round would be Face to Face (On the same day).

About the Role

End User IT Support Deliver continuous firstlevel IT support to all Customer users including business users and firstlevel IT support for Applications and Infrastructure environment for Customer via the designated Service Desk platform ensuring accessibility and responsiveness across all communication channels which includes email, NLP enabled chat, chatbot Service Portal and Phone calls through contact center solution.

Responsibilities

• Incident and Service Request Management: Own the lifecycle of incidents an...