Service Desk Analyst

ABOUT THIS CAREER OPPORTUNITY

Black & McDonald’s Corporate Service Group is growing! If you are an analytical, organized, and detail-oriented professional searching for the opportunity to build a solid foundation for your career, this position is for you. The Service Desk Analyst is in Markham/Thornhill, ON and typically reports directly to the Service Desk Team Lead.

The Service Desk Analyst provides day-to-day consultation, training, instruction, troubleshooting, and problem-solving to computer users for hardware, software, network, and related computer systems and peripheral devices. Using effective communication, technical and analytical skills, support is provided by phone, email, and/or using a ticket management system.

DUTIES & RESPONSIBILITIES