Service Desk Analyst

Mumbai, Maharashtra, India • Posted June 29, 2026

Job Type: Full-time

Location: Mumbai, Maharashtra

Posted: June 29, 2026

Category: Information and Record Clerks

Application Deadline: August 08, 2026

Role Description

Job Description
The service desk analyst provides a point of communication to the users and a point of coordination for several IT groups and processes. The objective of the service desk analyst is to restore “normal service” to the users as quickly as possible.
The successful candidate will be required to work in rotational shift pattern between 09:00 AM – 5:00am Monday – Friday. The successful candidate should also be ready to work 24*5.
Location – Airoli
The successful candidate will be responsible for:
To recognise the importance of good timekeeping, which ensures punctual login to the phone system and aids call management in line with service SLAs
To manage the functional mailboxes and ensure timely logging of emails in the service management tool
To be able to troubleshoot Microsoft Outlook, Teams and other Microsoft application like OneDrive, Forms etc.
To accurately log all relevant incident/service request...
                

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