Service Desk Analyst

COMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally.

Position: Service Desk

Company Industry: BPO

Work Location: BGC, Taguig

Work Schedule: Shifting schedule

Salary: Php 30,000 - 40,000

Work Set Up: On-site

JOB REQUIREMENTS:

• At least High School Graduate
• With 2 years Customer Care Experience or 6 months–1-year Technical Support experience
• Typing speed of at least 30 WPM with 85% accuracy (Voice)
• Can Start ASAP.

JOB RESPONSIBILITIES:

• Provide technical support and assistance to clients/customers
• Handle troubleshooting and resolve IT-related concerns
• Deliver high-quality customer experience via voice support
• Document and escape issues when necessary
• Collaborate with team members to achieve performance goals

RECRUITMENT PROCESS: (ONLINE)