Service Desk Coordinator – IT & Data Lab

📍Location: Anywhere On Side has a branch location🕒Employment Type: Contract – 6 month📅Posting Date: June 17,

Position Summary

As a Service Desk Coordinator – IT & Data Lab at On Side Restoration, you are the first point of contact for application, data, and reporting requests. You receive incoming tickets, sort through what is needed, and make sure each request gets to the right place quickly and accurately.

In this role, you will support user access requests, help with basic troubleshooting, and keep work flowing smoothly between teams. Just as important, you make sure communication is clear, so users know what is happening with their requests.

This role is all about organization, attention to detail, and keeping things on track. By triaging requests effectively and coordinating the right support, you help ensure issues are resolved efficiently and nothing falls through the cracks.

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