Service Desk Coordinator

Are you highly organized, people-focused, and thrive in a fast‑paced environment? Join our growing IT services team as a Service Coordinator and play a vital role in keeping client support running smoothly and efficiently.

This brand‑new position offers a unique opportunity to help shape our dispatch process from the ground up. As we grow, you’ll help streamline how we prioritize, assign, and communicate client support needs, making a real impact on our service delivery.

About Us

We’re a Saskatchewan‑based Managed Service Provider (MSP) supporting small to mid‑sized businesses with cybersecurity, cloud infrastructure, and day‑to‑day IT support. With a team of 15 and growing, we’re passionate about client relationships and delivering top‑tier service.

What You’ll Do

• Review and prioritize incoming tickets
• Assign tickets based on urgency, impact, and technician availability
• Communicate scheduling and updates to cl...