Service Desk Engineer L1

Overview

Work Schedule: Monday – Friday

Salary Range: $65,000-$80,000 CAD per year

AI Disclosure: We do not use artificial intelligence to screen, assess, or select applicants for this position.

Vacancy Status: This posting is for an existing vacancy at our Toronto office.

BrightIT: BrightIT is a high-velocity tech hub focused on delivering world-class digital solutions for the iGaming sector. We bridge the gap between creative startup culture and industrial-scale execution.

Mission: Empowering brands through bold, responsible technology.

Vision: Creating a home for the brightest minds in tech to redefine the gaming landscape.

Responsibilities

• Resolving incoming incidents and info requests via Jira.
• Updating ticket statuses and ensuring timely resolution within SLA.
• Incident cl...