Service Desk Engineer

• Act as first point of contact for telecom network incidents and service requests
• Perform initial troubleshooting, resolution, and escalation within SLA targets
• Monitor network performance, alarms, and alerts during operations and special events
• Log, categorize, and prioritize tickets accurately in service management systems
• Coordinate with NOC, field engineers, and vendors for issue resolution
• Communicate incident status and updates to customers and stakeholders
• Follow ITIL processes and contribute to continuous service improvement
• Support root cause analysis and maintain knowledge base documentation
• Track KPIs and provide operational reports

Qualifications

Education

• Bachelor’s degree in Information Technology, Computer Engineering, Electronics and Communications Engineering , or related fields

Work Experience

• Required: Minim...