Service Desk Engineer

Work Location

Valero, Makati (Onsite)

Work Setup

• 24/7 telecom operations environment
• Rotating 3-shift schedule
• Must be willing to support extended operational requirements when needed

About the Role

We are looking for Telecom Network Operations professionals with strong experience in wireless and wireline broadband environments. The role involves network monitoring, incident handling, troubleshooting, escalation management, and operational support within a fast-paced telecom operations setting. Candidates must have hands-on telecom experience supporting wireless technologies, broadband networks, NOC operations, or service desk environments.

Responsibilities

• Act as the first point of contact for telecom network incidents and service requests
• Perform initial troubleshooting, issue isolation, resolution, and escalatio...