Service Desk Engineer

Copello are supporting a leading defence technology organisation in the search for a Service Desk Engineer to join a specialist support team delivering high-quality technical services across secure and mission-critical environments.

This role is based in Hampshire with hybrid working available (2 days onsite per week).

What you’ll do

* Provide 1st/2nd line technical support across hardware, software and specialist systems.

* Manage incidents, service requests and escalations through to resolution.

* Support customers with troubleshooting, system updates and operational guidance.

* Work closely with engineering, logistics and technical teams to ensure effective service delivery.

* Maintain technical documentation, reporting and knowledge base content.

* Drive continuous improvement across support and service management processes.

What you’ll bring

* Experience supporting complex technical systems within ...