Service Engineer L2 / L3

Role Overview

We are seeking a highly experienced Service Engineer L3 to join our service operations team. This role is intended for senior professionals with deep expertise in troubleshooting complex online and distributed systems, combined with strong leadership and operational excellence capabilities.

Shift Requirements

The position requires shift work and on‑call duties as part of a continuous operations model.

Key Responsibilities

• Lead the resolution of complex and high‑impact incidents in distributed and online service environments
• Perform deep‑dive diagnosis and advanced debugging of critical issues
• Act as the escalation point for L1, providing technical guidance and leadership
• Drive and oversee root cause analysis (RCA) and post‑incident reviews across teams
• Identify systemic issues and implement long‑term solutions to improve service reliability
• Design and develo...