Service Execution Team Leader

Opportunity

Are you passionate about delivering exceptional customer service and driving operational excellence? We are looking for a dynamic and enthusiastic Service Execution Team Leader to join our (Logistics) team.

Key Responsibilities

• Lead and inspire the Service Execution team to deliver top‑notch customer service and achieve outstanding results.
• Oversee daily operations to ensure smooth and efficient service execution.
• Develop and implement strategies to enhance customer satisfaction.
• Monitor and analyse KPIs to identify areas for improvement and act promptly.
• Promote a culture of customer focus and continuous improvement within the team.
• Collaborate with customer service departments and our service partner to optimize processes and resolve customer issues promptly.
• Empower team members through training, mentoring, and support to help them achieve their full potential.