Service Experience Representative - Retail Account

Job Description

We are hiring Retail Customer Service Representatives to assist shoppers with inquiries, purchases, and returns while providing excellent service.



Responsibilities:

Handle customer inquiries via phone, email, or chat

Provide product and pricing information

Assist with orders, returns, and exchanges

Maintain accurate records of transactions

Escalate complex issues to supervisors

Meet quality, productivity, and customer satisfaction standards



Schedule & Training:

Shifts may include nights, weekends, and holidays

Paid training on retail systems and processes



Requirements:

At least High School or Senior High School graduate

Strong English communicationCustomer-focused and detail-oriented

Basic computer and multitasking skills

Willing to work onsite in Metro Manila



Why Join Us

Competitive pay and incentives

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