Service Express Agent

**Additional Information** Bilingual (FR/EN) preferred, Smart Serve Preferred and Open Availability Preferred
**Job Number** 26069085
**Job Category** Rooms & Guest Services Operations
**Location** 11 Colonel By Drive, Ottawa, ONT, Canada, K1N 9H4
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**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Pay Range:** $25.61-$25.61 per hour

**POSITION SUMMARY**

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and f...