Service Operations Specialist (2)

Your mission
La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes.
The Service Operations Specialist is responsible for ensuring the stability, reliability, and continual improvement of IT services through effective operational processes. This role focuses on Major Incident, Incident, Problem, Change, and Knowledge Management, acting as a key link between technical teams and our customers. You’ll work alongside a team of other Service Operations Specialists, and work closely with a number of colleagues to foster a service-oriented culture.
Key Responsibilities
Major Incident Management
Act as a Major Incident Manager when required, coordinating the end-to-end response to service outages and degradation
Lead Major Incident bridge calls, ensuring clear communication, ownership and timely resolution
Provide regular status updates to customers and IT stakeholders duri...