Service Operations Specialist

JOB OVERVIEW

JOB TITLE

Service Operations Architect

LOCATION

Offshore

ENGAGEMENT TYPE

Multiple concurrent enterprise engagements across healthcare, public-sector and AI/cloud platforms

GENERAL JOB DESCRIPTION

Operational Excellence and SRE lead for hybrid environments. Owns service reliability across traditional 3-tier stacks (IIS / Tomcat / MS SQL), cloud-native Kubernetes microservices, and GPU-accelerated AI inference workloads. Drives ITIL v4 + SRE practices, SLA adherence, DR readiness and observability.

DUTIES & RESPONSIBILITIES

• Define and govern incident, problem, change and release management aligned to client SLAs.
• Own DR plan execution and failover/failback runbooks using VMware Site Recovery Manager, Velero and multi-region cloud strategies.
• Design observability across appli...