Service Operator

7295 - Katy Freeway - 21636 Katy Freeway, Katy, Texas, 77449

CarMax, the way your career should be!
**General Summary:**

Under general supervision, deliver exceptional customer service by supporting the Service Department by assisting customers on the phone and in person before, during and after service/repair processes.

**Principle Duties and Responsibilities:**

♦ Answer all incoming service calls in a prompt and friendly manner, displaying appropriate tone of voice and empathy throughout the entire customer interaction.

♦ Assist Customer Advisors/Service Consultants with customers when needed.

♦ Answer basic service department questions, schedule service appointments, route customers’ calls. ♦ Provide written messages to the responsible party in a timely manner.

♦ Complete reminder calls for customers scheduled for an appointment

♦ Assist the service department in contacting customers once special ordered part...