ServiceNow CSM (Customer Service Management) Technical Lead

Duration: + months with possibility of extension




Job Description:

Summary: The ServiceNow CSM (Customer Service Management) Technical Lead / Developer to design, create, configure, and imaplement ServiceNow CSM solutions to meet business needs. This position requires technical leadership, hands-on development, and cooperation with business stakeholders, architects, and other technical teams to ensure high-quality delivery in accordance with best practices and organizational goals.


Required Skills & Experience:

+ years of ServiceNow experience, with at least + years in technical leadership roles.

Deep understanding of ServiceNow platform capabilities and architecture.

Develop and customize CSM components such as: Case Management
Account & Contact Management
Entitlements, SLAs, and Contract Management
Customer Portal / Service Portal widgets
Playbooks for CSM, Agent Worksp...