ServiceNow L3 Support Engineer

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServiceNow L3 Support Engineer to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
Job Summary
We are seeking an experienced ServiceNow L3 Support Engineer to provide advanced application support, troubleshooting, and platform expertise across ServiceNow modules. The role involves handling complex incidents, root cause analysis, enhancements, and continuous improvement of ServiceNow ITSM and CSM capabilities. The ideal candidate will have strong hands‑on knowledge of ServiceNow configuration, scripting, flows, and platform data structures.
Key Responsibilities
Provide Level 3 support for ServiceNow platform issues, including incidents and problem management.
Perform advanced troubleshooting and root cause analysis for ServiceNow...