Services Deck

Bengaluru, Karnataka, India • Posted May 31, 2026

Job Type: Full-time

Location: Bengaluru, Karnataka

Posted: May 31, 2026

Category: Operations Specialties Managers

Application Deadline: July 10, 2026

Role Description

 Roles and Responsibility
 Troubleshooting of all incoming incidents (incidents, service request, complaints) under first level support conditions following IT Service Management Processes based on ITIL
 Immediate support by phone and mail for user per defined service level agreements 
 Incident- and problem handling, fulfilment of standard changes and service request and appropriate documentation 
 Classification and assignment of tickets
 Documentation of information provided by the user and documentation of solution activities, including improvement of knowledge base
 Status monitoring of relevant incidents 
 Initiation of functional and hierarchical escalation 
 Obtain information and transfer information to second level support
 Primary Contact-person for users
 Monitoring all IT Services (such as Tickets/ emails/ Calls of all Incidents and SR)
 Requirements: Minimum of 1 ...
                

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