Services Deck

Bengaluru, Karnataka, India • Posted May 31, 2026

Job Type: Full-time
Location: Bengaluru, Karnataka
Posted: May 31, 2026
Category: Operations Specialties Managers
Application Deadline: July 10, 2026

Role Description

Roles and Responsibility

  • Troubleshooting of all incoming incidents (incidents, service request, complaints) under first level support conditions following IT Service Management Processes based on ITIL
  • Immediate support by phone and mail for user per defined service level agreements 
  • Incident- and problem handling, fulfilment of standard changes and service request and appropriate documentation 
  • Classification and assignment of tickets
  • Documentation of information provided by the user and documentation of solution activities, including improvement of knowledge base
  • Status monitoring of relevant incidents 
  • Initiation of functional and hierarchical escalation 
  • Obtain information and transfer information to second level support
  • Primary Contact-person for users
  • Monitoring all IT Services (such as Tickets/ emails/ Calls of all Incidents and SR)
  • Requirements:
  • Minimum of 1 ...
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