Single View Operations Expert

Key Responsibilities Execute and monitor end-to-end billing runs Validate rating, charging, and invoicing processes Ensure billing completion within SLA timelines Perform bill validation and reconciliation checks Investigate and resolve billing discrepancies Troubleshoot rating, taxation, invoicing, and payment issues Monitor scheduled batch jobs and Unix scripts Maintain job scheduling tools (e.g., Control-M, Autosys) Handle incidents as per ITIL framework Support minor configuration changes in production Participate in change deployments and release validation Prepare impact analysis for production fixes Generate daily/weekly billing health reports Perform revenue reconciliation Support audit and compliance requirements Maintain operational documentation and SOPs Provide L2 support and operations for the SingleView application environment: manage and resolve escalated incidents and service requests. Monitor application performance, system metrics, logs, alerts and proactively identif...