Site Reliability Engineer

About Lucidya

Lucidya is an AI-native platform for customer experience (CX) intelligence that manages entire customer lifecycles autonomously, from initial engagement through retention and growth.

Unlike platforms that only surface insights and leave the action to you, Lucidya closes the loop with proprietary NLU technology built in-house and trained on millions of multilingual conversations. This enables marketing, support, CX, and research teams to deliver personalized experiences that drive measurable improvements in customer satisfaction, retention, and lifetime value.

As we continue scaling globally, the reliability, performance, and resilience of our infrastructure become mission-critical to everything we do.

Why this role matters

At Lucidya, our platform processes massive volumes of real-time customer data. Any downtime, latency, or instability directly impacts our customers’ ability to make decisions and serve their own users....