SME- GPP Payments

<p class="wordsection1"><br /> <b>Role: SME- GPP Payments (Global Payment Plus)<br /> Location: Canada - Remote.<br /> Min 6 to 12 months contract</b><br /> <br /> <br /> This role of the SME is to be the client's technical focal point for the client's FGPP (Finastra Global Payment Plus) in production. To troubleshoot and solve issues in production.<br /> <br /> Skills Required:<br /> Strong & proven FGPP issue/case analysis: triage, recreation, trace analysis, DB and GUI usage.<br /> Deep FGPP business and functional knowledge.<br /> Proven hands-on FGPP configuration experience: profiles and rules setup, not only setup design.<br /> Customer-facing experience: leading technical calls.<br /> Experience with FGPP (not only Classic GPP) from the last 3 years.<br /> <br /> Escalation Handling:<br /> o Manage escalations from...