Software Development Engineer, Amazon Customer Service

Description
Want to build customer service experiences that resolve millions of contacts across Amazon's global marketplace? Join a team where your code directly eliminates customer friction and transforms how associates solve complex order issues.

- Own and ship full-stack features end-to-end in a high-scale distributed environment
- Design resolution systems that handle tens of millions of weekly customer interactions
- Work at the intersection of real-time data orchestration, intelligent automation, and customer experience
- Ship to production frequently with high autonomy and direct impact visibility

Key job responsibilities
- Design, build, and operate distributed services that power customer service resolution workflows at Amazon scale
- Own features from requirements through production, including operational excellence and on-call
- Build APIs and integrations that unify data from multiple upstream services into coherent customer-facing exp...