Software Escalation Analyst

**Description**

Leidos DSI has an opening for a **Software Escalation Analyst.** In this position the successful candidate will be able to analyze software issues using SQL and other tools, provide programmatic code fix recommendations for software defects and input on software design for our proprietary CRM software.

This is an opportunity to work closely with our software development team, quality assurance and customer support teams. Our proprietary web-based software products deliver industry-leading digital communications and citizen service tools to elected officials and government offices on Capitol Hill and across the United States.

**Primary Responsibilities:**

+ Provides configuration and usage consultation to software users, IT and engineering professionals working in a variety of network environments.
+ Responsible for investigating reported software defects and performance issues and developing recommended solutions.
+ Evaluates ...