Software Support - HRMS

Responsibilities

• Provide support to clients/dealers via phone, email, live chat, support portal and remote access.
• Handle, troubleshoot, and resolve issues related to HRMS product.
• Guide users on system functions, workflows, and recommended practices.
• Log all cases clearly in the system and follow up until resolution.
• Reproduce issues reported by clients and identify possible root causes.
• Escalate unresolved or complicated cases to the team lead/R&D with detailed information, steps and screenshots.
• Prepare/update FAQs, knowledge base articles and user guides.
• Document recurring issues and provide feedback to improve product features or processes.
• Contribute ideas to improve support efficiency and customer satisfaction.

Requirements

• Diploma/Degree in HR, Accounting, Business, IT or relevant field.
• Good command of English.
• Knowledgeable...