Software Technical Support Specialist
Bangalore, India, India • Posted June 03, 2026
Job Type:
Full-time
Location:
Bangalore, India
Posted:
June 03, 2026
Category:
other-general
Application Deadline:
June 11, 2026
Role Description
JOB RESPONSIBILITIES:
+ Investigate and troubleshoot system and configuration issues raised by customers or impacting customers, including debugging and fixing of customer specific Java and SQL code (can include additional technologies)
+ Provide assistance to existing customers at critical times of the year
+ Configure the system as per defined requirements using either the software user interface and/or via customer specific XML/SQL scripts on the system’s database
+ To build and maintain custom forms, update integrations and data aggregation often using SQL scripts and XML
+ Liaise with development, product management and infrastructure teams for advanced configuration and (custom) development of the system
+ Attend customer meetings and calls as and when required as part of support, ensuring a professional image at all time
+ Provide training to customers on existing functionality
+ Draft training documentation bo...
+ Investigate and troubleshoot system and configuration issues raised by customers or impacting customers, including debugging and fixing of customer specific Java and SQL code (can include additional technologies)
+ Provide assistance to existing customers at critical times of the year
+ Configure the system as per defined requirements using either the software user interface and/or via customer specific XML/SQL scripts on the system’s database
+ To build and maintain custom forms, update integrations and data aggregation often using SQL scripts and XML
+ Liaise with development, product management and infrastructure teams for advanced configuration and (custom) development of the system
+ Attend customer meetings and calls as and when required as part of support, ensuring a professional image at all time
+ Provide training to customers on existing functionality
+ Draft training documentation bo...
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