Solutions QA Analyst

• Develop test plans, test cases, test scripts, and test reports on multiple projects of varying sizes.
• Execute test plans, test cases, and test scripts to ensure the correct behavior of various software, telecom, and reporting systems
• Review user requirements documents to ensure that requirements are testable
• Work closely with key stakeholders including Customer, Project Management, Development and Customer Success Management to understand requirements and develop test plans
• Determine the severity and impact of issues on the business and communicate status to stakeholders
• Validate that user expectations are achieved during the testing process
• Be proactive and inquisitive in identifying and finding solutions to recurring problems with software