SPA Reception

**_A little taste of your day-to-day_**

Every day is different, but you’ll mostly be:

+ Warmly greet all guests upon arrival with a genuine smile and welcoming, creating a calm and inviting atmosphere.
+ Manage the spa's booking system with precision and accuracy.
+ Handle reservations for treatments, therapies, and spa packages via phone, email, and in-person.
+ Optimize therapist schedules to maximize efficiency and guest satisfaction.
+ Manage cancellations and reschedule appointments courteously and efficiently.
+ Actively promote and upsell spa services and retail products based on guest needs and preferences.
+ Adhere to all spa policies, procedures, and safety standards.

**_What we need from you_**

+ Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
+ Your problem-solving skills will turn issues into opportunities so every guest leaves with great memor...