Sr Analyst, CRM System

• Analyzes and documents business requirements for the business area of responsibility
• Responsible for delivery of (components of) IT projects via configuration and development
• Proactively identifies and assists in prioritizing opportunities to streamline business and system processes.
• Assures project and project teams follow company and departmental policies, procedures, and standards, including SDLC and Change control
• Provides business consulting support to customers
• Analyzes resolve and document system changes needed as a result of defects, enhancements, incidents, missing requirements, or other root causes
• Shares industry standards/trends with customers and peers within the area of responsibility
• Identifies issues and leads resolution efforts. Escalates issues appropriately
• Develops and assists in the presentation of business cases and system roadmaps
• Develops preliminary project budgets. Assists in monitoring and repor...