Sr. Associate Quality Analyst

On-site - Quezon City 1-3 Yrs Exp Bachelor Full-time

Job Description

Government Mandated Benefits

Paid Holidays

Insurance Health & Wellness

HMO

Sr. Associate Quality Analyst

The project is related to Human Resources Software, Workforce Management Software, Human Capital Management Software, Time and Payroll Software, AI for HR, and Workforce Trends.

Qualifications:

• Bachelor's Degree
• Must: Human Capital Management Experience

Key Responsibilities:

• Monitor all interactions (calls, emails, Salesforce logs, Excel sheets) and ensure accuracy with timely feedback to the floor.
• Coordinate and facilitate call calibration and training sessions for call center staff.
• Publish quality trends, feedback, and improvement/enhancement reports
• Conduct quality monitoring and coaching sessions.
• Deal tactfully and courteou...