Sr. Client Service Analyst
Vaughan, Ontario, Canada • Posted March 23, 2026
Role Description
Job Overview
Serves as the primary support liaison between the client and IQVIA for part of a large or mid-sized market or an assigned group. As an expert, maintains post-sale contact with clients, ensuring they obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship.
Essential Functions
Ensures fulfillment of contract specifications or possibly ad-hoc requests of the customers to build client satisfaction.
Builds, establishes and maintains effective business relationships with clients to proactively support their needs as their day-to-day contact.
Partners with clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
Monitors performance against existing service agreements and ensures client’s obligations...
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