Sr Cust Exp Supervisor

Katowice, Silesian Voivodeship, Poland • Posted June 09, 2026

Job Type: Full-time

Location: Katowice, Silesian Voivodeship

Posted: June 09, 2026

Category: Supervisors of Office and Administrative Support Workers

Application Deadline: July 19, 2026

Role Description

We are looking for a Senior Customer Experience Supervisor to manage day-to-day operations and drive performance across a regional support team. In this role, you will partner closely with stakeholders, lead continuous improvement initiatives, and ensure delivery against quality, efficiency, and SLA targets. You will also play a key role in developing team capabilities, strengthening operational standards (MOS/HOS), and supporting a strong customer experience culture across the function. 
Lead and coordinate team operations to ensure delivery against quality, efficiency, and SLA targets.
Build strong partnerships with regional stakeholders and present team KPIs in operational review meetings (., MOR), driving follow-up actions.
Implement and sustain Management Operating System (MOS), HOS standards, and continuous improvement initiatives (Kaizen, audits, Gemba, 5S).
Monitor team performance, identify improvement opportunities, and execute action ...
                

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