Sr. Deployment & Support Engineer (L3)

Muscat, Muscat Governorate, Oman • Posted June 30, 2026

Job Type: Full-time
Location: Muscat, Muscat Governorate
Posted: June 30, 2026
Category: Computer Occupations
Application Deadline: August 09, 2026

Role Description

Job Description

Senior Deployment & Support Engineer

Department: CTOps – Service Delivery & Customer Support
Reports To: Service Delivery Manager / Lead Support Engineer
Level: L3

Role Purpose

The Senior Deployment & Support Engineer provides technical leadership across both ManageEngine implementation projects and advanced customer support. The role is responsible for leading complex deployments, ensuring configuration quality, mentoring engineers, resolving critical technical incidents, managing vendor escalations, and driving continual service improvement through problem management, documentation, and operational standards.

Key Responsibilities

Deployment & Implementation

  • Lead the technical implementation and configuration of ManageEngine solutions across assigned pro...

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